Policies
Refund Policy
Please inspect consumables on delivery. Damaged or incorrect items should be reported promptly so we can put it right.
Inspect on delivery
Check quantities, sizes, and condition when goods arrive. Photograph any damage to packaging or product and keep the delivery note.
Damaged or wrong items
Report damaged, missing, or incorrect items promptly — ideally within a few working days of delivery — by emailing contact@pfctrading.co or calling +971 56 689 4902. We will arrange a replacement, credit, or other remedy as appropriate.
Quote-only and custom orders
Items supplied against a specific quote, cut, or special order may not be returnable unless they are defective or not as specified. We will confirm this on the quote where it applies.
Change of mind
Unused stock in original packaging may be considered for return at our discretion. Restocking or collection costs may apply. Opened consumables are generally not returnable for hygiene and site-use reasons.
How to request a return
Contact us with your order or quote reference, item codes, and photos. Do not send goods back until we agree the return.
About this page
This page is operational site copy, not legal advice. Contact us to request changes.